.wmcrm-wrap,.wmcrm-front{max-width:1250px}.wmcrm-top,.wmcrm-front-head{display:flex;justify-content:space-between;align-items:center;margin:22px 0}.wmcrm-brand{font-size:25px;font-weight:800;letter-spacing:.08em}.wmcrm-brand span{font-weight:500}.wmcrm-muted{color:#777;margin-top:4px}.wmcrm-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:20px 0}.wmcrm-stats>div{background:#fff;border:1px solid #e8e8e8;border-radius:14px;padding:22px}.wmcrm-stats span{display:block;color:#777;font-size:13px}.wmcrm-stats strong{font-size:30px;display:block;margin-top:8px}.wmcrm-card{background:#fff;border:1px solid #e8e8e8;border-radius:14px;padding:22px;margin-bottom:18px;box-sizing:border-box}.wmcrm-card-head{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:18px}.wmcrm-card h2,.wmcrm-card h3{margin-top:0}.wmcrm-btn{display:inline-block;border:1px solid #ddd;border-radius:9px;padding:10px 15px;background:#fff;text-decoration:none;cursor:pointer;color:#111}.wmcrm-dark{background:#111;color:#fff;border-color:#111}.wmcrm-table{overflow:auto}.wmcrm-table table{width:100%;border-collapse:collapse}.wmcrm-table th,.wmcrm-table td{text-align:left;padding:13px 10px;border-bottom:1px solid #eee;vertical-align:top}.wmcrm-pill{font-size:12px;padding:4px 8px;border-radius:999px;background:#eee}.p-urgent,.p-high{background:#ffe7e7}.p-low{background:#eef7ee}.wmcrm-danger{color:#b42318;font-weight:700}.wmcrm-meta{display:flex;gap:8px;flex-wrap:wrap;margin:10px 0 20px}.wmcrm-meta span{padding:6px 9px;background:#f5f5f5;border-radius:7px;font-size:12px}.wmcrm-ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:18px}.wmcrm-conversation{display:flex;flex-direction:column;gap:12px}.wmcrm-message{border:1px solid #e8e8e8;border-radius:12px;padding:14px;background:#fff}.wmcrm-message.internal{background:#fff9df}.wmcrm-message-head{display:flex;justify-content:space-between;gap:10px;margin-bottom:8px}.wmcrm-message-head small{color:#777}.wmcrm-reply textarea{width:100%;min-height:120px;margin:15px 0 10px}.wmcrm-reply label{display:block;margin-bottom:10px}.wmcrm-card label{display:block;margin:14px 0;font-weight:600}.wmcrm-card input,.wmcrm-card select,.wmcrm-card textarea,.wmcrm-form-row input,.wmcrm-form-row select{display:block;width:100%;box-sizing:border-box;margin-top:6px;padding:10px;border:1px solid #d8d8d8;border-radius:8px}.wmcrm-filter{display:flex;gap:10px;margin-bottom:18px}.wmcrm-filter input{flex:1;padding:10px}.wmcrm-form-row{display:grid;grid-template-columns:1fr 1fr 180px auto;gap:10px;align-items:end}.wmcrm-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.wmcrm-sla-table{width:100%;border-collapse:collapse;margin-bottom:18px}.wmcrm-sla-table th,.wmcrm-sla-table td{padding:10px;border-bottom:1px solid #eee;text-align:left}.wmcrm-sla-table input{max-width:150px}.wmcrm-sla-box{border:1px solid #eee;border-radius:10px;padding:14px;margin:15px 0}.wmcrm-alert{padding:15px;border-radius:10px;background:#fff4e5}.wmcrm-front{margin:25px auto}.wmcrm-front textarea{min-height:140px}.wmcrm-order-support{margin-top:15px}.wmcrm-order-box{margin-top:15px;padding:12px;border:1px solid #ddd;border-radius:8px}@media(max-width:800px){.wmcrm-stats{grid-template-columns:1fr 1fr}.wmcrm-ticket-layout,.wmcrm-form-grid,.wmcrm-form-row{grid-template-columns:1fr}.wmcrm-filter{flex-wrap:wrap}}
.wmcrm-auth-wrap{max-width:520px}.wmcrm-auth-card{padding:34px}.wmcrm-auth-card .wmcrm-brand{margin-bottom:24px}.wmcrm-check{display:flex!important;align-items:center;gap:8px;font-weight:400!important}.wmcrm-check input{width:auto!important;margin:0!important}.wmcrm-agent-actions{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:18px}.wmcrm-stats-3{grid-template-columns:repeat(3,1fr)}@media(max-width:800px){.wmcrm-stats-3{grid-template-columns:1fr}.wmcrm-agent-actions{grid-template-columns:1fr}}

.wmcrm-attachments{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}.wmcrm-attachments img{width:110px;height:110px;object-fit:cover;border-radius:10px;border:1px solid #ddd}.wmcrm-attachments video{width:260px;max-width:100%;border-radius:10px}.wmcrm-card small{display:block;color:#777;margin-top:6px;font-weight:400}

/* Chat experience */
.wmcrm-chat-page{max-width:1180px}.wmcrm-chat-card{padding:26px}.wmcrm-chat-head{align-items:flex-start}.wmcrm-ticket-id{font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#777;margin-bottom:4px}.wmcrm-chat-note{background:#f7f7f7;border-radius:10px;padding:11px 14px;margin:0 0 18px;color:#666;font-size:13px}.wmcrm-live-chat{max-height:560px;overflow:auto;padding:10px 4px 22px;scroll-behavior:smooth}.wmcrm-chat-row{display:flex;margin:6px 0}.wmcrm-chat-row.is-you,.wmcrm-chat-row.is-agent{justify-content:flex-end}.wmcrm-chat-row.is-customer{justify-content:flex-start}.wmcrm-chat-row.is-internal{justify-content:center}.wmcrm-message-bubble{max-width:76%;padding:13px 15px;border-radius:17px;background:#f1f1f1;box-shadow:0 1px 1px rgba(0,0,0,.03)}.wmcrm-chat-row.is-you .wmcrm-message-bubble,.wmcrm-chat-row.is-agent .wmcrm-message-bubble{background:#111;color:#fff;border-bottom-right-radius:5px}.wmcrm-chat-row.is-customer .wmcrm-message-bubble{background:#f1f1f1;color:#171717;border-bottom-left-radius:5px}.wmcrm-chat-row.is-internal .wmcrm-message-bubble{background:#fff4c7;color:#5d4b00;border:1px dashed #dfc45e;max-width:88%}.wmcrm-chat-row .wmcrm-message-head{margin-bottom:5px}.wmcrm-chat-row .wmcrm-message-head small{opacity:.65}.wmcrm-message-body p:last-child{margin-bottom:0}.wmcrm-composer{margin-top:8px;border:1px solid #e4e4e4;border-radius:16px;padding:12px;background:#fff}.wmcrm-composer textarea{border:0!important;box-shadow:none!important;min-height:105px!important;margin:0!important;resize:vertical}.wmcrm-composer-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;border-top:1px solid #eee;padding-top:10px}.wmcrm-attach-btn{display:inline-flex!important;align-items:center;gap:4px;width:auto!important;margin:0!important;padding:8px 10px;border:1px solid #ddd;border-radius:9px;cursor:pointer;font-weight:600!important}.wmcrm-attach-btn input{display:none!important}.wmcrm-attach-hint{font-size:11px;color:#888;margin-right:auto}.wmcrm-status{font-size:13px;color:#555;margin-top:8px}.wmcrm-status.is-error{color:#b42318}.wmcrm-side-panel{display:flex;flex-direction:column;gap:14px}.wmcrm-side-card{border:1px solid #e7e7e7;border-radius:13px;padding:15px;background:#fff}.wmcrm-side-title{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#777;font-weight:700;margin-bottom:9px}.wmcrm-side-card>a:not(.wmcrm-order-row){display:block;margin-top:4px}.wmcrm-side-small{font-size:12px;color:#777;margin-top:7px}.wmcrm-side-card textarea{min-height:85px!important}.wmcrm-notes{max-height:240px;overflow:auto;margin-bottom:10px}.wmcrm-note{background:#fff9df;border-left:3px solid #dfc45e;padding:9px 10px;margin-bottom:8px;border-radius:5px;font-size:13px}.wmcrm-note small{display:block;color:#888;margin-top:5px}.wmcrm-order-row{display:flex!important;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid #eee}.wmcrm-order-row:last-child{border-bottom:0}.wmcrm-email-btn{width:100%;margin-top:7px}.wmcrm-modal{position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:99999;display:flex;align-items:center;justify-content:center;padding:20px}.wmcrm-modal[hidden]{display:none}.wmcrm-modal-box{background:#fff;border-radius:16px;padding:24px;max-width:540px;width:100%;position:relative;box-shadow:0 20px 60px rgba(0,0,0,.18)}.wmcrm-modal-box input,.wmcrm-modal-box textarea{width:100%;box-sizing:border-box;margin:8px 0;padding:11px;border:1px solid #ddd;border-radius:9px}.wmcrm-modal-box textarea{min-height:150px}.wmcrm-modal-close{position:absolute;right:12px;top:8px;border:0;background:none;font-size:28px;cursor:pointer}.wmcrm-ticket-list{display:flex;flex-direction:column}.wmcrm-ticket-list-row{display:flex;justify-content:space-between;gap:20px;padding:15px 4px;border-bottom:1px solid #eee;text-decoration:none!important;color:inherit}.wmcrm-ticket-list-row>div:last-child{text-align:right}.wmcrm-ticket-list-row small{display:block;color:#888;margin-top:5px}.wmcrm-empty{padding:22px;background:#fafafa;border-radius:10px;color:#777}.wmcrm-return-info{padding:10px 12px;background:#f8f5e8;border-radius:9px;font-size:13px;color:#665b31;margin:10px 0}.wmcrm-upload-zone{border:1px dashed #cfcfcf;border-radius:12px;padding:14px;cursor:pointer}.wmcrm-upload-zone span{display:block;font-weight:700}.wmcrm-upload-zone small{display:block;margin:4px 0 8px}.wmcrm-upload-zone input{border:0!important;padding:0!important}.wmcrm-back-link{white-space:nowrap}@media(max-width:800px){.wmcrm-chat-card{padding:15px}.wmcrm-message-bubble{max-width:88%}.wmcrm-ticket-layout{grid-template-columns:1fr}.wmcrm-ticket-list-row{flex-direction:column}.wmcrm-ticket-list-row>div:last-child{text-align:left}.wmcrm-composer-bar{align-items:flex-start}}
.wmcrm-desk-user{display:flex;gap:14px;align-items:center}.wmcrm-desk-filter{display:flex;gap:10px;align-items:center}.wmcrm-desk-filter input{flex:1;padding:11px;border:1px solid #ddd;border-radius:9px}.wmcrm-desk-filter select{padding:11px;border:1px solid #ddd;border-radius:9px}.wmcrm-desk-list{display:flex;flex-direction:column}.wmcrm-desk-row{display:grid;grid-template-columns:42px 1fr auto;gap:14px;align-items:center;padding:15px 5px;border-bottom:1px solid #eee;text-decoration:none!important;color:inherit}.wmcrm-desk-row:hover{background:#fafafa}.wmcrm-desk-avatar{width:42px;height:42px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#f1f1f1;font-weight:800}.wmcrm-desk-title{display:flex;gap:8px;align-items:center}.wmcrm-desk-sub{display:flex;gap:12px;flex-wrap:wrap;font-size:12px;color:#888;margin-top:6px}.wmcrm-desk-right{text-align:right;display:flex;flex-direction:column;align-items:flex-end;gap:5px}.wmcrm-desk-right small{color:#888}.wmcrm-desk-right em{font-size:11px;font-style:normal}.wmcrm-pill.p-normal{background:#eee}.wmcrm-pill.p-urgent{background:#ffe2e2}.wmcrm-pill.p-high{background:#fff0d6}.wmcrm-pill.p-low{background:#eaf5ea}@media(max-width:700px){.wmcrm-desk-filter{flex-direction:column;align-items:stretch}.wmcrm-desk-row{grid-template-columns:36px 1fr}.wmcrm-desk-right{grid-column:2;text-align:left;align-items:flex-start}.wmcrm-desk-avatar{width:36px;height:36px}.wmcrm-desk-title{flex-wrap:wrap}}